FAQ
I needed to order my items yesterday. Do you charge extra for rush processing?
No! We never charge extra to rush your order! Just reach out to us or leave us a note in the order notes and we will be sure to prioritize your order :)
My order got lost, damaged or stolen. What can you do?
We recommend purchasing shipping insurance for all orders to protect your purchase in case of lost, damaged or stolen goods. Anibucco is not responsible for lost, stolen or damaged packages if insurance is not purchased. If you want to add insurance to your package you can either upgrade to Priority Mail which includes insurance up to $50. If you would like to purchase additional insurance, please reach out to us.
I need to cancel my order. Can you help?
We are more than happy to cancel your order as long as it has not been marked as shipped! Please send us ONE message indicating you would like to cancel - no need to send us multiple messages. We will respond to your cancellation request within 24 hours. Once your order is marked shipped, your order can no longer be cancelled or modified. No exceptions.
I shipped my order to the wrong address - can you change it?
If your order is still pending to be shipped, we can change the address only if you provide us with the correct address before a shipping label is purchased. If your order was already marked shipped or in transit, we cannot modify the address. You will need to reach out to USPS for them to assist with redirecting your order to the right address.
My order was marked as "Delivered", but I didn't receive it. What can I do?
If this should occur, please contact your local post office with your tracking number to investigate the package. Although we do not refund or replace lost orders, we do offer discounts on shipping if should you need a replacement order. Anibucco is not responsible for packages delivered as confirmed by USPS/UPS/FedEx but not received by the customer. Below are a few handy tips to follow:
If it has been more than 24 hours please do the following:
•Look for a notice of attempted delivery left by the carrier
•Look around the delivery location for your package (On the porch, by your garage etc.)
•See if someone else in your household or a neighbor accepted the delivery
•Verify the shipping address on your order was correct
My order did not arrive on time with standard or upgraded shipping. Can I request a refund for my item?
Carriers are processing and delivering much higher than normal volume, which is contributing to delivery delays across the country. Due to this, we cannot guarantee delivery times or refund shipping costs if an order is received after expected delivery date. We encourage you to reach out to us prior to placing your order so that we can advise on which shipping method to select to ensure you get your order when you need it. If you are an international customer, please reach out to us prior to purchase if you need assistance within figuring out whether your order will arrive on time. We offer various upgrades as checkout with USPS, FedEx and UPS.
What if USPS returns my package due to an incorrect shipping address?
It is the buyer's responsibility to make sure that the shipping address provided on the order is correct. Your item will be shipped to the address on your Etsy invoice. Please make sure your Etsy mailing address is correct. Once the order has been shipped, we can no longer modify the address. Anibucco is not responsible for packages delivered to the wrong address as provided by buyer. For any item that is returned to our shop due to an incorrect address, the buyer is responsible for the cost to reship the item. The buyer also has the option to receive a refund, minus originally shipping costs if they no longer wish to receive the item. The item will be held for one week after it has been returned.
There is an issue with my order. Can you help?
We are happy to help! We are human, mistakes happen. Please send us a message ASAP so that we can work something out. Please don't leave us a 1 star review before we have the opportunity to assist you. We kindly request that any issues with orders are brought to our attention within 10 days of delivery so that we can investigate the issue with our packaging team. If more than 10 days pass, we are not able to assist with the issue. Please open your order and let us know immediately should there be an issue!
I upgraded my shipping to UPS, but I never received it. What do I do?
For all orders shipped with UPS, it’s important to keep an eye on your tracking in the event UPS delivered it to a UPS Access Point for pickup. UPS will email you if this is the case. Anibucco is not responsible for packages delivered to a UPS Access Point and not picked up by the customer. Orders will NOT be refunded by Anibucco if the customer fails to pick up their order from UPS. No exceptions.
